Frequently Asked Questions

What shipping methods do you offer?

We have a variety of options to cater or all areas  and needs

  • Fastway courier – R55 Straight to your door

      This option is for main areas and towns that are not considered regional or outlying.

      Delivery times may take between 2 and 5 working days depending on the area and the         courier schedule.

Cape Town Parcels are usually Delivered same day or next day.

  • Aramex – R100 Straight to your door (48h delivery*)

Quickest delivery option (outside cape town and surrounding)

We recommend this method for outlying and regional areas as well as rush orders to ensure the quickest possible delivery.

  • Postnet to Postnet R100

We recommend this method for outlying and regional areas as well as people who are not always available at a specific address to collect. You will need to collect at your nearest Postnet.

  • SAPO R50

This is recommended for people who want their parcels delivered to a PO BOX.

NB: We can take no responsibility for delivery times and delays sent via this method

How long after I order will you send my order?

The manufacturing lead times are 2 to 3 weeks . This means that in busy times your order may only be shipped after week 3. But we will always ensure to get the orders out as soon as possible.
PLEASE NOTE: As a percentage of our stock is imported, There may be extra delays should the stock be held up at customs. That is out of our hands and unfortunately this may add on to the waiting time for you order. We will always do our best to get your order to you as soon as possible.

I’m in a Rush?

No rush orders unless confirmed with us via email prior to ordering. info@hallojane.co.za

Please note: As our studio is based in Pringle bay and considered as an outlying area, same day delivery is not possible at all (even though we would love it to be!)

Unfortunately there is no courier that offers this. We do however always try our best to get orders out asap.

No rush orders during sale periods.

Do you ship internationally?

Yes we do. At this stage we only offer postage via SAPO as international parcels are very expensive. If you as international client don’t want the wait or risk via post office delivery and prefer an express courier, please email us before ordering on info@hallojane.co.za so we may arrange
International Postage is R150 may take anything from 3 weeks to 8 weeks and we can not take responsibility for any delays via this method so please use at own risk and if you do not mind the wait. Some are quick some take very long. It’s a gamble… This will have to be collected from your nearest post office.
A courier quote can be done – please email info@hallojane.co.za.

What are my payment options?

We offer the following payment services:

  • Direct EFT transfer
  • Snapscan
  • Payfast

Unfortunately we do not accept cheques or cash on delivery.

My Parcel is late, what should I do?

After handing a parcel over to the courier, we have no control over their delivery times, schedules or any delays caused on their side. The best way to get the current location is to use you tracking number on their website or contacting them directly. Is you are still not winning, please contact us on info@hallojane.co.za and we’ll try to help 🙂

I need to change my shipping address

If your parcel has not been shipped out yet (status is processing) then you can contact us directly for an address change. If it has already been shipped out you will need to contact the courier directly using your tracking number we provided and the relevant courier information you have received in your shipment email.

My order is a gift. Do you wrap?

Yes we can make your order as a gift with a personal note and whatever you prefer, just please leave a note at check out or arrange via e-mail.

Can I buy someone a voucher or gift card?

We’re working on it! Our gift card service should be up and running in no time.

Can you do custom engraving on products or do something completely customized?

Yes we love custom jobs and always up to the challenge 🙂

You can email us at customjobs@hallojane.co.za

Please note these have to be made per order and has an additional 4 to 10 days lead time depending on the work load and item.

Return Policy?

If you are unhappy with what you received, or are not satisfied with it, please contact us within 7 days of receiving your order. You can return it and I will offer a refund on your payment excluding shipping costs.
 
Product must be in its original condition.
Customers are responsible for return shipping fees.
If you experience any defects with your order, please mail us at info@hallojane.co.za, and we’ll gladly assist wherever we can. Please note that all our items are handmade with a lot of love and attention, and therefore some might differ slightly from the catalogue.

I Missed My Delivery - What Happens?

We cannot be held responsible if the couriers attempt to make contact and no one responds or if no one is at the delivery address to accept the parcel and the parcel is returned or is not delivered in time.

If after the couriers make a few attempts to deliver and no one receives the order, the parcel will be returned to us, we will require payment of the shipping amount to re-send your parcel.
If you would then require a refund and cancel your order, refunds can be done excluding the shipping amount paid.